Team Task Checklist — Eason Stays

Team Task Checklist

Eason Stays Operations — All Departments

Overall progress
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Guest Comms — 6AM to 2PM

Daily & Weekly Tasks · AM Shift

Daily Tasks
Add Phone Number onto IVR Phone Tree for new guests
IVR · ADT
Check Asana check-in tasks
REP · ADT
Monitor GHL / CRM Conversations
MSG · ADT
Monitor Uplisting Conversations
MSG · ADT
Monitor Long Stay Listing Enquiries
MSG · ADT
Monitor / Relist Openrent Listing Enquiries
MSG · ADT
Monitor, Organise & Respond to Emails
MSG · ADT
Report Booking Alterations & Cancellations
ALT · ADT
Maintenance Reporting
REP · ADT
Standards Reporting
REP · ADT
Bins Reporting
REP · ADT
Bin Collection Reminders
MSG · ADT
Update Lockbox Codes
CHECK · ADT
Follow Up on Asana Tasks
FOLLOW · ADT
Book a Maintenance Job With the Team
BOOK · ADT
Landlord Outreach
Sourcing · AT0
Monitor Guest Check-In Info
CHECK · AT1
Send Guest Check-In Details
MSG · AT1
Checking Cancellations
CANC · AT2
⚠ Monitor Bad Guest Experience (Cancel automated reviews)
CANC · AT3
Cleaner Communication
COMMS · AT4
Checking Turno Checklists
CHECK · AT4
Direct Booking Invoices
INV · AT5
Booking.com Invoices — UPDATE THIS
INV · AT5
Weekly Tasks
Weekly Team Calls
TEAM · Mon
Message Cleaners — Charge Ring Doorbells
RING · Tue
Ask Cleaners for Meter Readings (10AM changeovers)
METER · Thu
Call all Guests for Getting Reviews
CALL · Fri
Call all Guests for Extensions
CALL · Fri
Ask Cleaners for Meter Readings (10AM changeovers)
METER · Sun
Respond to Guest Reviews
REVIEW · Weekly
All Staff — Universal Daily Tasks
Sign On & Sign Off (Management Communication)
OFF/ON · Daily
Daily Insights Report
DI · Daily
Free Airbnb Valuation
VAL · Daily
Full Investor Pack Completion
INVESTOR · Daily
Ad Hoc Tasks (as assigned)
ADHOC
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Guest Comms — 2PM to 10PM

Daily & Weekly Tasks · PM Shift

Daily Tasks
Add Phone Number onto IVR Phone Tree for new guests
IVR · ADT
Check Asana check-in tasks
REP · ADT
Monitor GHL / CRM Conversations
MSG · ADT
Monitor Uplisting Conversations
MSG · ADT
Monitor Long Stay Listing Enquiries
MSG · ADT
Monitor / Relist Openrent Listing Enquiries
MSG · ADT
Monitor, Organise & Respond to Emails
MSG · ADT
Report Booking Alterations & Cancellations
ALT · ADT
Maintenance Reporting
REP · ADT
Standards Reporting
REP · ADT
Bins Reporting
REP · ADT
Bin Collection Reminders
MSG · ADT
Update Lockbox Codes
CHECK · ADT
Follow Up on Asana Tasks
FOLLOW · ADT
Book a Maintenance Job With the Team
BOOK · ADT
Landlord Outreach
Sourcing · AT0
Monitor Guest Check-In Info
CHECK · AT1
Send Guest Check-In Details
MSG · AT1
Checking Cancellations
CANC · AT2
⚠ Monitor Bad Guest Experience (Cancel automated reviews)
CANC · AT3
Cleaner Communication
COMMS · AT4
Checking Turno Checklists
CHECK · AT4
Direct Booking Invoices
INV · AT5
Booking.com Invoices — UPDATE THIS
INV · AT5
Weekly Tasks
Weekly Team Calls
TEAM · Mon
Message Cleaners — Charge Ring Doorbells
RING · Tue
Ask Cleaners for Meter Readings (10AM changeovers)
METER · Thu
Call all Guests for Getting Reviews
CALL · Fri
Call all Guests for Extensions
CALL · Fri
Ask Cleaners for Meter Readings (10AM changeovers)
METER · Sun
Respond to Guest Reviews
REVIEW · Weekly
All Staff — Universal Daily Tasks
Sign On & Sign Off (Management Communication)
OFF/ON · Daily
Daily Insights Report
DI · Daily
Free Airbnb Valuation
VAL · Daily
Full Investor Pack Completion
INVESTOR · Daily
Ad Hoc Tasks (as assigned)
ADHOC
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Revenue & Pricing Optimisation

Daily & Weekly Tasks

Daily Tasks
Sending Free Airbnb Valuation ONLY to client
SEN-VAL · AT2
Monitor WhatsApp Booking Exchanges
MSG · ADT
Notify Kyle of Enquiries
NOTIFY · AT2
Calendar Management
CM · AT1
Landlord Outreach
Sourcing · AT0
Monitor Guest Comms Tasks (not complete for the day)
RE-GC · Daily
Help Admin Department as Ad Hoc
RE-AD · Daily
Weekly Tasks
Weekly Team Calls
TEAM · Mon
Property Performance Review
PP · Fri
Booking Analytics Review
BA · Sun
All Staff — Universal Daily Tasks
Sign On & Sign Off (Management Communication)
OFF/ON · Daily
Daily Insights Report
DI · Daily
Free Airbnb Valuation
VAL · Daily
Full Investor Pack Completion
INVESTOR · Daily
Ad Hoc Tasks (as assigned)
ADHOC
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Marketing

Daily & Weekly Tasks

Daily Tasks
Editing (For EasyInvest, Eason Stays)
EDIT · AT0
Content Scheduling (For EasyInvest, Eason Stays)
SET · AT1
Listing Cover Photos (Ralph / Trina)
COVER · AT2
Set Weekly Editing Tasks
SET · AT3 · Mon
Set Weekly Editing Tasks
SET · AT3 · Fri
Weekly Tasks
Weekly Team Calls
TEAM · Mon
Social Media Statistics Review
STAT · Tue
Social Media Statistics Review
STAT · Sun
Thumbnails for Courses
COVER · Weekly
Look Into Social Media Analytics (Monthly)
STAT · Monthly
Look Into Website Analytics
STAT · Weekly
All Staff — Universal Daily Tasks
Sign On & Sign Off (Management Communication)
OFF/ON · Daily
Daily Insights Report
DI · Daily
Free Airbnb Valuation
VAL · Daily
Full Investor Pack Completion
INVESTOR · Daily
Ad Hoc Tasks (as assigned)
ADHOC
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Admin

Daily & Weekly Tasks

Daily Tasks
Monitor & Add Parking Permits
PERMIT · ADT
Calling up OTAs & Utility Companies
CALL · ADT
Follow Up on Service Gets & Chargebacks
FOLLOW · ADT
Full Listing Optimisation Spreadsheet
OP · AT0
Guest Guides, GHL, QR Codes → Form → Auto
GG · AT0
New Listing Set-Up — Needs Checking
NL · AT1
Add New Clients to Uplisting
NL · AT1
Checking Cancellations
CANCEL · AT1
⚠ Monitor Bad Guest Experience (Cancel automated reviews)
CANCEL · AT2
Checking Cleaner Checklists
CC · AT3
Direct Booking Invoices
INV · AT4
Booking.com Invoices — UPDATE THIS
INV · AT4
Weekly Tasks
Weekly Team Calls
TEAM · Mon
Blog Post — Create & Schedule SEO Optimised
BLOG · Mon
Post Airbnbs into Contractor Facebook Groups
POST · Mon
Schedule Business Guest Email
BIZ-MAIL · Mon
Blog Post — Create & Schedule SEO Optimised
BLOG · Thu
Post Airbnbs into Contractor Facebook Groups
POST · Thu
Push Add Your Property Form
POST · Weekly
Schedule Deal Of The Week (GHL)
SET · Weekly
All Staff — Universal Daily Tasks
Sign On & Sign Off (Management Communication)
OFF/ON · Daily
Daily Insights Report
DI · Daily
Free Airbnb Valuation
VAL · Daily
Full Investor Pack Completion
INVESTOR · Daily
Ad Hoc Tasks (as assigned)
ADHOC
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